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Returns & Exchanges
FRESH Boutique 4 Girls is committed to proving the highest quality products while offering unprecedented customer service. Your satisfaction is our top priority.
Online Purchase Returns (30 Days)
FRESH understands that sometimes materials look different in a photograph verses the real item. This is why we work hard to find the best products possible. We value our customers and expect them to be satisfied with the merchandise we sell and the service we provide. If at any time within the first 15 days you are not satisfied, you may send your purchase back for an exchange or refund. We offer a refund in the original form of payment. After 30 days all online sales are final. Items must not have been worn, altered or washed and must have the original tags attached. All shoes must be in their original box. All sale, jewelry, undergarments, swimwear, hair, tights & socks, open or used cosmetics and custom items cannot be returned or exchanged. We regret that we cannot refund shipping and handling charges for returns or exchanges. Please email FRESH@freshboutique4girls.com for a return code.
Please call us or email us before ordering if you are not sure of a size or need additional information.
Store Purchase Returns (15 Days)
Unworn merchandise with tags maybe returned for an exchange or store credit issued for any item(s) purchased within 15 days, with receipt. After 15 days all sales are final. NO returns and exchanges will be accepted. All shoes must be in their original box. All jewelry, undergarments, swimwear, hair, tights, socks, open & used cosmetics and custom items cannot be returned or exchanged. All Sale items are final sale. Items purchased in store must be returned back to the store.
Holiday Purchase Returns:
For store and online gift purchases (starts November 1, 2017-January 7, 2018)
For the holiday season gifts must be exchanged or returned for store credit by January 7, 2018, after which all sales are final. Items must have the original tags attached. Sale items are final sale and cannot be returned.
We carry a wide range of apparel and shoes by different designers. If you are unsure of the size to order, please feel free to contact us at FRESH@freshboutique4girls.com
How do I return my product:
Please email FRESH@freshboutique4girls.com for a return code.
Please send the items you would like to return to:
1201 Herr Lane
Louisville, KY 40222
If you are shipping an item over $75 you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.
WE CURRENTLY SHIP ONLY IN THE UNITED STATES. IF YOU REQUIRE INTERNATIONAL SHIPPING PLEASE EMAIL FRESH@freshboutique4girls.com
When will my order be shipped?
Orders will typically be processed and shipped within 48 hours. You will receive a shipment confirmation when your order has shipped and tracking information within 48 hours of shipment. If an item is unavailable you will be notified within 24 hours.
How much is Shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping methods and pricing.
All orders are shipped in tissue paper with a turquoise overwrap. This makes for a very nice presentation.
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